Today an end-user called me with a new error message I have not seen before in Excel, as they are attempting to open a help article about a function on Excel they recieve “This command isn’t available” “Your organization’s administrator turned off the service required to use this feature.”
At first I was perplexed as no changes have been made to policies on the PC but after some time researching the issue I found a helpful search result, this is what I did to resolve this –
Resolution
In an open Excel window go to –
1. File > Options > General > Privacy settings…
2. Scroll down to the bottom of the privacy page and check the box for “Enable connected experiences” then ensure all the other boxes are checked in the privacy settings, the bottom box must be checked before some other settings in the privacy settings menu can be adjusted otherwise they will be greyed out.
Now restart Office and the issues should no longer be present, if you are still having issues, try restarting the computer as some elements of office might be open in the background.